Job Position: Customer Success Manager
Job Description: Sharjah – You know how to plan and implement processes to ensure your customers are set up for success. You thrive in a fast-paced environment and you are looking for an opportunity to prove yourself by owning a company’s customer success strategy. Own everything involved in making our customers successful Manage onboarding, ongoing support and retention Work with sales, product and marketing teams to drive customer success from all departments Drive upsell opportunities Job Requirements 2+ years of experience in Customer Success or a similar role Minimum B.Sc. degree Excellent written and oral communication skills (email, phone and in-person) Ability to deeply understand how our customers successfully utilize our solution Ability to learn a technical product quickly Amazing organizational skills B2B and/or SaaS experience Understanding of basic internet principles, how web and mobile apps work, etc. CRM and/or Customer Support Systems (i.e. Sharepoint) experience Great work ethic…see more details
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