Job Position: Broker / Dealer
Job Description: Bahrain – . General Strong skills to operate IT applications in dealing functions Monthly and periodical update to be provided to the management on achievements against set strategic objectives; Assist the back office in client KYC and re-KYC process; Promptly report and escalate the issues relating to system break down and other operational matters such that the consequential financial and reputational losses are mitigated; Promptly liaise with Group IT department and Market IT / Control department / authorities for any issues relating to trading and / or client dealings; Monitor client funds position before purchases to remain within the available balance and in case of doubts to closely coordinate with back office to prevent potential financial losses to the company and avoid client complaints; Handle client complaints professionally and to the satisfaction of all stakeholders. Customer Service Retrieve client account information, interpret brokerage statements, provide quotes / market news, access research; Maintain highest level professional conduct in servicing the clients; Provide rules and regulations of exchange to clients; Constantly monitor and ensure customer calls are responded with politeness and on time with minimum time lag during trading / market hours; Follow up with clients for KYC updating – help clients to fill out documents, to input documents into system; Complete different types of documentation, with updated knowledge about market settlements; Follow up with market authorities for new account opening and share transfers of clients. Dealing Activities Constantly monitor and ensure all customer calls are promptly attended through recorded lines; Provide financial/economic news and market data information to client…see more details
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