IT Desktop Support Manager – MUST HAVE PE/ FS | UAE

Job Position: IT Desktop Support Manager – MUST HAVE PE/ FS
Job Description: United Arab Emirates – IT Support Desk Manager Changing the way that the support function is perceived and operates. Client Details Private Equity Group with business across the world and a HQ in Dubai. Description Analyses and resolves customer technical problems involving multiple technologies and platforms.Explore, test, and implement new IT solutions and services as required, with the goal of standardization.Participate and advise in the definition of desktop and applications standards, images, processes, and policy governance to improve technical services.Participate in project work as required, including hour deployments [e.g. nights and weekends]To effectively use the CMS ticket logging system, ensuring that the ticket is updated with qualitative information and closed in accordance with internal IT procedures and within defined SLA’sReview the service desk incident/request ticket to determine exactly what desk..side support services are needed, including but not limited… to: Troubleshooting application/network/telephony issuesInstallation of new machines/move existing machinesAdd new hardware/software component to an existing machineChange existing hardware/software component in a machineRemove/decommission inventoryPerform Hardware refresh activitiesFirmware updates on equipmentBacking up required hard drive files Restoring user data Adhering to processes and proceduresMaintaining stock levels alongside ProcurementResponsibility for inventory and asset managementMobile phones setup and user coachingProvide additional support to client and internal meeting rooms and AV if required.Flagging any IT security or regulatory issues arising in your jurisdictions to the Security Manager.IT induction training and familiarisation for new users.Provide hands/eyes assistance with any AV/Datacentre related issues.Flexibility to travel as required.Assisting in office moves. Out of hours support [as required]. Participate in regular team meetings. Advise and coach junior members…see more details

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