Job Position: Relationship Manager – Liabilities Portfolio
Job Description: Noor Bank – Dubai – Deliver budgeted volume and revenue from existing and new customer base with the agreed KPI Retain and nurture portfolio: Deliver on agreed portfolio growth, cross sell targets and cross sell ratio’s Ensure agreed customer service standards are adhered to at all times. Pro-actively work on ways to enhance the customer service experience. Assist Line manager with developing campaigns designed to achieve financial targets Keep the team motivated at all times Monitor and review the daily activity of the team and maintain call reports and MIS. Monitor daily proposals and the booking of the team. Maintain and develop relationships with business community. Look at new potential clients to work with where there is good potential for the bank to penetrate. Ensure discipline is instilled in the sales team with respect to corporate standard guidelines. Responsible for meeting/exceeding sales/revenue targets as defined in agreed KPI’s: Revenue Growth (NFI) & (NII) as well as Cross Sell Targets. Responsible for defining and meeting key service indicators to ensure we are best in class at all times in service delivery Ensure customer satisfaction by supporting & overseeing the activities performed by the frontline staff to ensure error free transactions. Ensure that New to Bank and cross sell targets are aligned with overall business targets Ensure full awareness of all policies related to operational risk, sales processes, miss-selling; and avoid these at all costs. Retain customers through complaint resolution and other enquiries in coordination with other units Ensure that 50%-70% of time is spent with clients for business development Continuously monitor financial health of clients (portfolio) and ensure retention of key accounts at all costs Work closely with Compliance and Risk to ensure all queries/outstanding requirements are fulfilled within agreed time frames Develop daily /weekly call reports and sales plans Ensure non transacting relationships ar…see more details
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