Job Position: Business Performance Officer
Job Description: Etihad Airways – United Arab Emirates – Etihad Airways is an award winning, global aviation group and the national carrier of the United Arab Emirates. Our goal is to be a truly 21st century global airline, challenging and changing the established conventions of airline hospitality. The successor will develop and document processes, indicators and framework for specific business areas to support continuous improvement of business operations JOB RESPONSIBILITIES Policies and procedures Follow all relevant policies, processes and procedures so that work is carried out in a controlled and consistent manner * Day-to-day operations Implement the day-to-day standard operations assigned to ensure compliance with the established standards and procedures. Refer to supervisor for complex tasks which may require exceptions to procedures * Health and Safety Comply with all relevant safety, security, quality, health and environmental procedures to ensure a healthy and safe work environment SPECIFIC RESPONSIBILITIES * Develop processes, procedures, policies and a wide range of materials (e.g. operating manuals, training aids, etc.) to ensure accurate communication of ways of working in alignment with internal and external regulations Support in developing processes and procedures to improve operational efficiency and performance results. Analyse data on actual operations and performance indicators to suggest improvement opportunities and initiatives to increase operational efficiency Assess processes, policies and best practices to identify improvement opportunities and suggest corrective actions Identify and analyse gaps on performance, policies and procedures to suggest corrective actions . Participate in defining performance indicators to ensure they are relevant for the business and in line with external best practices Support in defining and implementing quality measures, standards and performance indicators to ensure the continuous and accurate monitoring of business operations Support in de…see more details
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