Job Position: TPA Operations Manager
Job Description: MetLife – Dubai – This department will be responsible for managing the authorized third-party administrator (TPA) which is an organization responsible to “administer” other services outsourced by MetLife. Since the TPA is performing a task traditionally handled by MetLife, it’s key that the department be responsible to drive desired results through TPA. THE ROLE: The role holder is responsible for driving proactive management, monitoring and overseeing performance standards of our end to end Third Party Administrators including Claims Service Providers. This includes developing strong working relationships with our core TPAs and identifying opportunities to improve service delivery, control claims cost and expense whilst ensuring delivery of contractual, legislative and regulatory requirements across the Gulf Region. He or she is required to develop specific departmental goals, standards, and objectives which directly support the strategic plan and vision of the organization. Build and maintain relationships with core TPAs and Service Providers across Gulf, proactively seeking feedback both internally and externally on all aspects of TPA performance. Manages staff relations including performance management, staff satisfaction, and conflict management. Performs and oversees scheduling, recruitment, payroll, and student engagements. Monitors departmental budgets, regulatory compliance, departmental contracts, and vendor relations. Determines and justifies needs for systems/equipment/supplies purchases, monitors usage, and oversees proper working order and/or stock supplies. Supports special projects and business analysis as requested. (Compliance, legal and regulatory requirements); establishing critical limits, monitoring procedures, corrective actions, and verification procedures. Work with Operations Managers across all functions to ensure that that existing TPAs and Service Provider arrangements are managed in accordance with agreed contractual terms, ensuring compli…see more details
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