Team Leader – Kidzania | Kuwait

Job Position: Team Leader – Kidzania
Job Description: Alshaya – Kuwait – Assisting the daily Operations success by daily demonstrating their focus on Customer/Performance and Growth in the respect of the Brand Concept and Company values. Delivering internal and external entertainment to constantly create interest and drive footfall into the park and attract customers. Tasks: – Monitoring the disciplinary and employees files – Scheduling, allocation of the resources, monitoring the absence and presence of the team – Presence during required procedures for cash handling – Managing the daily operations to guarantee the respect of the concept for the visitor satisfaction to be complete in a safety environment where the Standards of Service are followed – Monitoring the flow of the activity/queue line/sales are proper and implementing relevant actions to up sell the experience/product/service – Building SOP’s and evaluating the process to analyse their relevance and update them – Anticipating openings of new establishments/launch of new products by coordinating the training to the team – Ensuring the team effectiveness by leading any relevant project to develop the team skills – Ensuring the compliance to company/brand/ministry policies by updated communication and proper follow-up – Finding solution to any visitor issues by taking immediate actions systematically with proper collaboration REQUIREMENTS Profile of Ideal Candidate: – Excellent Arabic and English communication skills – Leading a team in an entertainment environment (playful, fun, educational, role playing, creative, enthusiastic) – Customer centered – Excellent communication – Abilities to work unsupervised – Assertive, confident and creative – Sense of anticipation – Tenacious, intent to succeed, positive mind, finisher, attention to detail ABOUT THE COMPANY M.H. Alshaya Co. is a leading international franchise operator for over 75 of the world’s most recognised retail brands including Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters,…see more details

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Note: This advertisement for Team Leader – Kidzania maybe valid for one month from the date it was posted, so don’t miss the chance and apply now!

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