Job Position: IT- Helpdesk Coordinator
Job Description: Dubai – As IT Helpdesk coordinator, responsible for learning configuration at Waagner Biro IT Infrastructure desktop, Laptop, provide connectivity to IT Support and Team Lead to trouble shoot after first investigation of case. Gather information from Suppliers prepare comparison of specification for procurement. Coordinate Support communication between user and Support Engineer. Documentation: Document All the invoices, maintain configuration in excel sheet update configuration when changes are done. Maintain worksheet of usage of Telecom Monthly bills. Maintain and update, call handling and Telephone Support. Status update to Users Create purchase requisition for IT assets to Purchase Department, and co-ordinate with Supplier for delivery and Installation of Products. Receive Delivery note and invoice and check for the accuracy of delivered item. Asses the case or issue over phone, and provide user workaround for the case, how his case will be handled. Warranty Support and Out… of Warranty Support for Hardware devices such as copier, printers and fax. Troubleshooting. Maintain & update inventory of telecommunication lines including user, site office details Document needed details of Joining and leaving records of IT Assets of Employees and Project. Assist Team during procurement form request to deliver stage. Preparation of new desktops, configuration as per the list provided perform routine task of monitoring in Service Desk plus Tool. Configure Email in Outlook Client and give basic Training about Company Email. Monitor daily Systems in ePO and report to Engineer failed updates Assist Engineer during Troubleshooting using ping command. Workstation Configuration Scanning in Service Desk plus Tool and updating of Records. Telecom Requests related to Etisalat and Du will are worked in co-ordination with Support Engineer, Maintain & update inventory of telecommunication lines including user, site office details Create Records from information generated by Team…see more details
Note: This advertisement for IT- Helpdesk Coordinator maybe valid for one month from the date it was posted, so don’t miss the chance and apply now!Get a job, Upload your CV to HiringUAE
For more job offers visit Hiring Dubai | Hiring Pinas | UAE Careers | Job Mega | Raketera
Be social, join our chatroom or share your experience in UAE.
Be updated, subscribe to Hiring UAE feed
Advertise here, use Post a Job or Become A Website Sponsor
Other services by 3rd party: Place to Stay | Fly to UAE | Dubai Visa
Become our follower!