Job Position: Sales Support Specialist
Job Description: Dubai – Sales Support Specialist Main Responsibilities: Assist the sales team in translating the quote log into the sales pipeline and work proactively within the team to maximize all sales leads Constantly liaise with customers to ensure the conversion and success of quotations is maximized Support account managers to develop specific sales strategies Assist on the forecasting / SIOP (Sales, Inventory, Operations Planning) process. Stay up-to-date with new product and feature launches and ensure sales team is on board Review pending orders and specific customer requests to ensure excellent customer service and customer experience Prepare reports for finance and sales. Effectively manage customers both over the phone and by email including: – Receipt, acknowledgement and tracking the order – Order enquiries (prices, discounts, local distributors, action literature requests) – Order entry including quantity, part numbers, finish, description and selling price, invoice… details, customer delivery address, Customer special requirements (i.e. pallet treatment) payment terms and method of dispatch – Invoicing – Complaint handling Generate letters of credit and associated credit checks; process returns requests and raise credit notes Support external sales team and customers with regard to product information and availability Suggest sales process improvements and contribute to the establishment/amendment of processes and procedures Regularly visit customers to build/ maintain customer relationship Ensure technical issues are resolved within the set time frame. Help in troubleshooting assistance for customer orders, account statuses and relevant problems Develop and monitor customer performance and share with management/sales. Manage sales tracking tools and report on important information Skills, Experience & Education Requirements Excellent communication skills o Verbal (face-to-face/telephone) o Written o Listening o Details oriented Fluency…see more details
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