Job Position: L1 Customer Support Engineer – $15/hr (Work from Home)
Job Description: Crossover – Dubai – Are you an effective communicator who is well versed in current software support practices? Do you have excellent troubleshooting skills, an energy and passion for learning new products and technologies? If you are driven by customer success, enjoy problem solving, and love helping people, then this is the job for you. Job Description: Customer Support L1 are software engineers who couple their technical acumen with the ability to interact directly with our customers. They are technical, but they have the unique ability to couple that with exceptional verbal and written communication skills. They are smart, driven, curious, and empathetic, going out of their way to help customers and not resting until a problem is solved. The daily activities include: ‘Pair Support’ and working closely with colleagues to learn and teach new technologies and support techniques. The goal of Pair Support is to create a culture where all team members solve tickets on all products in a continuous improvement learning environment. Advanced analytical, problem diagnosis, troubleshooting and resolutions skills Defusing of any escalated customer situations Effective communication of technical solutions to non-technical customers. Skills Required experience: You have worked, at least 3 years, as a front-line agent in a high-volume contact center. Note – if you have over 5 years of experience and have software architect-level technical acumen – you may want to consider applying for the L2 Customer Support Architect role. You will be asked to take senior architect software tests to prove your technical skills in the L2 role. You have performed tech support tasks for B2C or B2B customers. You must have the ability to learn multiple products across multiple technologies You need to be well versed in current software support practices and tools including: troubleshooting, virtual environments, issue tracking, log investigation, build testing, and ti…see more details
Note: This advertisement for L1 Customer Support Engineer – $15/hr (Work from Home) maybe valid for one month from the date it was posted, so don’t miss the chance and apply now!Get a job, Upload your CV to HiringUAE
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