Job Position: Dispatch Team Leader – Madinah
Job Description: Al Madinah – Job Title: – Team Leader of Courier [Deliver shipment to customers] – JOB PURPOSE To ensure daily dispatch objectives of client are met with minimum disruption, to the satisfaction of the client s customers and the client ROLE AND RESPONSIBILITIES Operational Readiness On time arrival of dispatch team Vans fuelled & cleaned inside & out Phones fully charged and charger available Fresh uniform Daily Briefing Update on team KPI performance Feedback from Client Today s Key Result Expectations Contingency Management Manage implementation of attendance contingencies Manage implementation of vehicle contingencies Manage implementation of other contingencies [Accidents/theft/customer facing incidents/client facing incidents/internal] Execution Ensure dispatch team leaves to the field on time Safe driving principles are respected Client dispatch instructions are implemented [up to 40 attempts per day] Customer courtesy is always respected Daily closure procedures are implemented [Cash/Undelivered shipments/etc] – Route Ride Accompany one dispatcher 4 times per week Coach & Reinforce standard operating procedures Loading/time management/delivery attempt/interaction with customer/delivery completion/payment management/admin] Evaluate dispatcher and agree development goals if applicable – QUALIFICATIONS AND EDUCATION REQUIREMENTS – 1. Minimum acceptable level of education high school diploma 2. Working English [Read/Write] 3. Fluent Arabic [Read/Write] 4. Proficient in smartphones 5. Acceptable numeracy skill 6. Minimum 3 years experience in a van sale or courier service at supervisory level 7. Minimum experience of directing and supervising 7 to 10 direct reports 8. Working knowledge of city deployed in – PREFERRED SKILLS – 1. Strong planning & organizing skills 2. Strong time management skills 3. Strong people management skills 4. Effective communication skills 5. Service mentality and outlook is…see more details
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