Job Position: Associate – Technology Operations
Job Description: Bluefin Talent – Abu Dhabi – Job title: Associate Department / Division: ITD/Service Delivery & Support Line Manager: Manager, Technology Operations Section: Technology Operation Department Mission The Information Technology Department is responsible for the efficient sourcing, development and deployment of easy to use technology solutions that address COMPANY’s business needs. By being aligned to the business and working in partnership with them the Information Technology Department is focused on adding value through prudent innovation and disciplined execution. Summary As a member of the team responsible for production technology operations, TechOps performs a critical function for COMPANY’s IT Department as the primary operator of the technology plant and production environment custodian. TechOps is core to the delivery, maintenance and support of the production technology environment. The team is responsible for ensuring the continuous availability of technology services to end-users. This entails day-to-day operational duties as well as strategic gate-keeping and custodial accountabilities. TechOps is required to provide first responder support for end-users and is the primary first responder out-of-hours for front office and other key business functions. Responsibilities Proactively monitoring the enterprise IT infrastructure and application stack to ensure availability and performance. Contributing to the maintenance of incident records throughout the incident life cycle. Supporting the investigation of incidents, documenting technical issues, solutions and support information. Owning unresolved incidents and ensuring escalation to Field Engineers, Business Response or appropriate Service Owners. Helping to maintain and update contingency plans by using IT security risk analysis methods, tools and techniques to identify potential exposures to information systems e.g. single points of failure, lack of effective countermeasures or lack of tested, up-to-date recovery pla…see more details
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