Job Position: Infrastructure Manager Service Management – MENA
Job Description: DHL – Bahrain – Infrastructure Manager Service Management – MENA Ref: req50971 Overall Role Purpose Infrastructure Technical Project Management Specific Role Challenges Key interface between regional functions and IT service providers for Service Management projects Achievement of SLAs Regular project review meetings with Internal and External customers Accountabilities To manage and implement Technical Services to the users and across business entities to support business objectives in line with global and regional standards. Manage all MENA infrastructure projects/programs. Ensure new service/application deployment. Coordinate with ITS for new infrastructure Projects deployment. New infrastructure service validation and testing. Support post infrastructure service deployment. Ensure global standard for IT infrastructure. CAPEX/OPEX tracking for all MENA infrastructure services. Post implementation support for application deployment. Keep track all regional SLA with the suppliers and ITS. Provide service management reporting required on regular basis. Manage the infrastructure, technical support and telecommunications for MENA countries. Planning and overseeing all hardware, software and service purchases in line with the IS budget. Planning the provision for security, availability, resilience and performance Providing advice and recommendations on the selection of network related hardware and software To manage the support team to resolve issues in a timely manner. To negotiate contract with the vendor/supplier and problem escalation,,etc as required To participate in IS strategy planning. To contribute to IS budgets in a timely manner in accordance with the company planning cycle and regional schedules. To ensure that Service Level Agreements for all services provided by Technical services team to the business are prepared and in place. Skills / Qualifications DHL product/services knowledge Strong Technical Background in infrastructure ope…see more details
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