Job Position: Guest Service Officer-Club Millesime
Job Description: AccorHotels – Manama, Bahrain – Sofitel Bahrain Zallaq Thalassa Sea & Spa is 5 star Luxury Hotel with 262 Luxury Rooms & Suites Including 1 Royal Suite, 6 Opera Suites, 21 Prestige Suites, 32 Club Millesime Rooms, 202 Luxury Rooms, 5 Restaurant & 4 Bars, 1 Grand Ballroom, 2 Meeting Rooms, Beach Club, Kids Club and the first Thalassa Spa in the Gulf Cooperation Council Countries (GCC). Contract Job Level Job 24 Job Fixed-term contract: Yes Duration of fixed-term contract (in months): 24 Status Full Time Anticipated Start Date 06-12-2017 Contact Hazem Fathy 17636363 Skills Level of Education Secondary professional education Areas of study Other Professional experiences 1 to 2 years Languages essential English (Primary tongue) Optional languages Arabic (Working level) French (Working level) Essential and optional requirements Excel Word Opéra Key tasks To fully read, understand and implement all the hotel policies and related procedures included in the employee hand book with no deviation To report for duty punctually wearing the correct uniform and name tag ensuring a professional appearance & grooming standards with a respectable proper attitude To live and breathe Sofitel values at all times To provide a courteous, professional, efficient and flexible service at all times, following Sofitel Zallaq Standards of Performance Handover shifts properly and to ensure that no pending correspondence / issues are to be left unattended without follow up To be aware of all VIPs visiting or staying in the hotel Keep business mail strictly for business purposes only and follow E-mail etiquette and standards when sending or receiving mails Reporting any problems, issues or guest disturbance immediately to the in charge to take proper action and to follow up with the guest to ensure guest satisfaction Sofitel and its Ambassadors The Sofitel brand is based on three core values guaranteed by each employee every day: A Passion for Excellence, an Essence of Pleasure and a Spirit…see more details
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