Job Position: Crew Liaison Manager
Job Description: Alpha Flight Group – Sharjah – Alpha Flight Group Limited is a leading provider of innovative catering and retail services at several international airports. Alpha Flight Services UAE LLC is a dynamic food service company employing 500 employees, operating both business to business services as well as a wide range of generic branded consumer food and beverage outlets. This company is based at Sharjah International Airport. We currently have an exciting opportunity that has become available for an experienced and qualified Crew Liaison Manager to join our successful business. The position: This role is responsible for all the activities and tasks between Air Arabia Crew and Alpha Flight Services UAE. Responsibilities: Anticipate potential problems and take appropriate actions to eliminate or manage their impact. Identify opportunities to improve the service and proposing these to the relevant stakeholder. Establish strong working relationships and effective communication with managers / supervisors and key stakeholders across the organization. Identify opportunities to improve the service and proposing these to the relevant stakeholder. Establish strong working relationships and effective communication with managers / supervisors and key stakeholders across the organization. Create and maintain a strong culture where all internal stakeholders are provided with relevant and accurate information, delivered in a timely manner via a user-friendly method. Develop effective internal and external relationships to foster co-operation and commitment to delivering increased customer satisfaction. Improve customer service quality results by evaluating and re-designing processes and implementing change Plan, review and implement strategic action plans. Manage relationships based on clear KPIs supported by an effective review mechanism that drives ongoing process and operational improvement. Communication to Crew in regards to: New catalogue information, New Products, promotions, Air Arabia …see more details
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