Store Assistance Manager | Kuwait

Job Position: Store Assistance Manager
Job Description: Anotah – Green Wing Co – Kuwait – Needed to join immediately Job Summary / Purpose The position is primarily 25 % tactical & 75 % Operational; the function may require working whenever an event is engaged with outside normal duty hours. The main purpose of this position is to contribute to store day-to-day operations & activities to achieve the target sales. Strategic Tasks Contribute to implement of standards best practice & maintain a successful store environment, the highest levels of Customer Service to achieve target sales to enhance revenues & profits. Maintain viable & healthy relation with mall management. Operational Duties & Responsibilities Maintaining store daily checklist booklet, ensure store’s daily readiness to receive the customers, and start the sales operations. Ensure items are in stock, Identify items over & under-stocked, and propose action to correct over/under-stock situations, In the situation where stock is not available in the warehouse to fulfil a replenishment needs, ensure that a similar product is sent to the stores , or stock is transferred from another store as appropriate. Contribute to monitor market trends (color patterns, fabrics patterns…etc.), customers’ feedback & contribute to implementation of direction for collections & product development, and compare merchandise with those of the competitors. Introduce new products to store staff, contribute to products knowledge measurement of store staff, ensure window and stores displays are installed in a timely manner to company standards. Contribute to implement a marketing plan& activities to achieve sales budgets. Maintaining Customer Service Standards, managing customers’ questions & complaints; and take any action is needed; and provide Customers’ feedback. Using current systems & programs to ensure maximum utilizations, to effective systems & programs. Supervise the refund / exchange, maintain knowledge payment & exchanges policies, Ensure daily banking is …see more details

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