Premier Support Officer | Bahrain

Job Position: Premier Support Officer
Job Description: HSBC – Manama, Bahrain – Job Title Premier Support Officer About HSBC HSBC is one of the world’s leading banks, with a network covering 74 countries and territories. Our global reach means we offer many ways for you to develop your career. We offer an inclusive, values-led culture, tailored learning and development programmes and competitive benefits. We have roles in retail, commercial, investment and private banking and a range of operational and functional teams. Role Overview To assist in the development and growth of long-term Premier customer relationships by delivering outstanding service while managing queries, complaints and transactional support in a timely and efficient way. Identify Premier customer needs and maximize Wealth (I&I) sales opportunities in the branch environment. Develop and grow valuable long term relationships with Premier customers and maximize business opportunities in conjunction with Premier Relationship Managers. Maximize time available for Premier Wealth Relationship Managers to complete more ‘value added’ sales activities by managing inbound customer queries, complaints and provide transaction support, working with the Premier Support Centre where appropriate. Drive customer enquiries to most efficient and effective channel(s) and provide one-stop resolution to Premier customer enquires wherever possible. Effectively correspond with fund Providers & other Wealth and operational teams on customer queries in order to maintain customer service SLAs. Duties & Responsibilities Provide Premier relationship servicing administration/operational support for Premier customers Identification of potential Premier customers for referral to a Premier Relationship Manager Support Premier Relationship Managers in the achievement of sales and service targets Provide one-stop resolution to customer enquiries Own all Premier walk-in customer contacts and direct them as appropriate or resolve questions independently Complete all Premier customer documents …see more details

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