IT Support & Infrastructure Manager | Kuwait

Job Position: IT Support & Infrastructure Manager
Job Description: Kuwait – Job Brief: To lead the IT function at the corporate level, while assuring guidance and support to IT functions On a country level. Work Performed & Major Duties: Work with IT suppliers on hardware and software problems, and escalate unresolved open and outstanding issues to the Finance Director. Be responsible for the production an IT strategy that will support the strategic direction and operational needs of the business Be responsible for the production of annual IT budgets in conjunction with the Finance Director/ CFO Continually maintain and ensure the accuracy of departmental documentation relating to support procedures for telecommunications, network, and applications. Contribute to the delivery of IT enabled business projects by providing the necessary services and resources Develop appropriate service level agreements with all areas of the business and with external business partners as required Ensure that all operational problems are resolved satisfactorily and with minimum impact on the availability of the systems to the business users Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations Establishes and maintains system security and business recovery plans Evaluate, recommend, test and install new technology Manage internal and external IT services to ensure that the service levels and costs are maintained in line with the needs of the business Schedule staff and priorities their work activities. Monitor and report on help desk statistics to ensure service levels are met and appropriate call routing procedures are followed Prepare annual operating and capital budgets related to IT services Review staff performance, provides coaching and mentoring as required to increase present performance; identify development needs Support all IT staff in escalated tasks that couldn’t be performed by the concern Person. Explore…see more details

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