Job Position: Dispatch Team Leader – Madinah
Job Description: Medina, Al Madinah – JOB PURPOSE To ensure daily dispatch objectives of client are met with minimum disruption, to the satisfaction of the client’s customers and the client ROLE AND RESPONSIBILITIES Operational Readiness On time arrival of dispatch team Vans fuelled & cleaned inside & out Phones fully charged and charger available Fresh uniform Daily Briefing Update on team KPI performance Feedback from Client Today’s Key Result Expectations Contingency Management Manage implementation of attendance contingencies Manage implementation of vehicle contingencies Manage implementation of other contingencies (Accidents/theft/customer facing incidents/client facing incidents/internal) Execution Ensure dispatch team leaves to the field on time Safe driving principles are respected Client dispatch instructions are implemented (up to 40 attempts per day) Customer courtesy is always respected Daily closure procedures are implemented (Cash/Undelivered shipments/etc) Route Ride Accompany one dispatcher 4 times per week Coach & Reinforce standard operating procedures – Loading/time management/delivery attempt/interaction with customer/delivery completion/payment management/admin) Evaluate dispatcher and agree development goals if applicable Skills QUALIFICATIONS AND EDUCATION REQUIREMENTS 1. Minimum acceptable level of education – high school diploma 2. Working English (Read/Write) 3. Fluent Arabic (Read/Write) 4. Proficient in smartphones 5. Acceptable numeracy skill 6. Minimum 3 years experience in a van sale or courier service at supervisory level 7. Minimum experience of directing and supervising 7 to 10 direct reports 8. Working knowledge of city deployed in PREFERRED SKILLS 1. Strong planning & organizing skills 2. Strong time management skills 3. Strong people management skills 4. Effective communication skills 5. Service mentality and outlook is critical Job Details Job Location: Medina, Saudi Arabia Company Industry: Support Services Com…see more details
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