Job Position: Head of IT Infrastructure – Banking
Job Description: Michael Page – Dubai – This role has 3 core focus areas – Operational Delivery of the infrastructure tier for the Enterprise, integrating the application and infrastructure services to ensure business service availability and embracing new ways of working with infrastructure design / delivery teams. Client Details Tier 1 bank driving huge IT Transformation project Description End to end accountability for Infrastructure service availability and performanceManages a 24 x 7 team of internal and technology partner resources to deliver the outcomes required by the Group and its customersEstablish, maintain and improve infrastructure resilience and recoverabilityAsses the efficiency and effectiveness of process / systems to deliver current and future customer needsAsses and Manage service provider performance within your portfolio. Accountable for managing service provider delivery of operational outcomes commensurate with the requirements of the service.Meet agreed performance service levels… for all clients of your portfolio; contribute to the development of SLA’s and OLA’s that support the requirements of the group and its customersMaximising operational efficiency by optimising resourcing and sourcing arrangements whilst maintaining operational quality and stabilityWorking in partnership with external providers to deliver operational outcomes; governing performance, costs, risk and relationships to ensure seamless integration with service customersInvolvement in any risk reviews and audits of the services within your control, and managing subsequent follow up activities through to completion.Working with Senior IT Managers and defining the portfolio service strategy to ensure the services and expected benefits and outcomes are clearly articulated and aligned to the Group’s overall business strategyAs a member of the IT Operations Leadership Team support the development of the Operations strategy.Providing input into and forming the infrastructure strategy including alignment to the…see more details
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