Job Position: Lodging Clerk Lead
Job Description: DynCorp International – Abu Dhabi – Job Summary Under general supervision, the Lodging Clerk Lead provides courteous customer service and helps coordinate the maintenance and upkeep of living quarters. Responsible for tracking and reporting site housing activities. Principal Accountabilities (Typical duties include the following, although specific duties vary by assignment or contract.) Oversees temporary or permanent living quarters for client and other civilian contractors. Assigns housing units to authorized personnel and ensures that vacant housing units are kept clean and available for TDY usage. Coordinates key pick up and return and fee collection for visiting guests, if applicable. Receives customer requests, notifies service order desk regarding issues, escorts maintenance or other personnel to applicable locations, and ensures prompt resolution for customer satisfaction. Perform routine safety and cleanliness checks of living quarters and common areas to ensure adherence with standards. Keeps database updated for vacancy/occupancy rates. Develops and prepares housing budget and required reports. Ensures the proper inventory of supplies for living quarters and cleaning are maintained. Serves as liaison with occupants to ensure customer satisfaction. Perform other qualified duties as assigned Knowledge & Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to effectively read, write, and communicate in the English language Proficient in Microsoft Office software. Ability to solve practical problems and deal with a variety of issues in a courteous, professional manner Additional skills may be required by contract or assignment. Experience & Education High school degree or equivalent required. Three (3) years of experience in customer service, hotel/military housing management, housekeeping, or related experience. Must be capable of using Defense Lodging System (DLS). Additiona…see more details
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