Job Position: Visitor Services Unit Head
Job Description: Abu Dhabi – Job Type: Company Name: Boundless Consulting Location: Abu Dhabi Country: United Arab Emirates Work Experience 5 – 10 years Job Opening ID 208 City Abu Dhabi Job Description Role Summary: To oversee the provision of outstanding, and memorable visitor experience for visitors to exhibitions, events and programmes by means of providing general information and hospitality services through the management of Visitor Services staff to reflect the Company’s brand and image. Accountabilities: ** Visitor Services Operations: Create and oversee the execution of standard operating procedures and processes to structure, develop and improve quality of visitor services and experience at every visitor touch point. Work with respective curators and programme managers to ensure visitor services staff are trained effectively for each exhibition and public programme. Manage visitor services resource planning to ensure sufficient and efficient coverage to company operations and programmes at all times. Continuously propose recommendation for improving visitor experience at the Company. Ensure effective and complete resolution of visitor comments and complaints, ensure the escalation of comments and complaints as necessary to address issues, and explore opportunities for improvement. Collect and distribute qualitative and quantitative data on visitor numbers and visitor experiences to the relevant departments / units such as marketing, communication, and public programming. Manage the planning, scheduling and booking of tours, workshop and public programme events registration for all tour groups including school groups, VIP tours and individuals. Ensure sufficient stock of information material and manuals are available for distribution to visitors. ** Relationship Management: Represent the Cultural Department during VIP visits – Coordinate with all other managers to ensure the venue is ready to welcome VIPs. Work with the Operations Manager and Se…see more details
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