Head, IT Supp Servs Admin Sect | UAE

Job Position: Head, IT Supp Servs Admin Sect
Job Description: United Arab Emirates University – Al Ain, Abu Dhabi – Company Name: United Arab Emirates University Employment Type: Full Time Monthly Salary: Unspecified Minimum Work Experience: 0-1 Years Minimum Education Level: N/A Listed By: Employer Career Level: Mid-level Description: The Manager, IT Support Services will work closely with all IT stakeholders to perform the following tasks using a combination of solid operational practices, strong analytical and problem-solving skills, and teamwork techniques: Manage the daily operations of IT Support Specialist team by managing and scheduling resources, and providing training and mentoring to the team. Lead a team responsible for researching and resolving technical problems, responding to requests for technical support, documenting and tracking. Works as an operational liaison between UITS and all College and Divisional IT support staff on hardware and software issues. Change/Release/Deployment Management and Project Management to End User Computing Environment. Ensures… that all phases of desktop support, including installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved. Identify, recommend, develop and implement end user training programs to increase computer literacy and self-sufficiency. Collaborate with other departments to identify and/or procure Service tools for internal staff and external clients. Oversees maintenance of desktop management toolset and security for desktop systems. Communicate important information to support technicians such as special procedures and information about hardware and software Meet regularly with area stakeholders (Managers, Directors, etc.) to determine how to improve upon service delivered by IT. Collaborate with other functional and regional teams to ensure consistent service levels are met Develop budgets, and manage spending to ensure costs are balanced with established goals Deliver on defined service level…see more details

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