Job Position: Sales & Marketing – Director of Conference & Catering Services
Job Description: Marriott – Abu Dhabi – established sanitation levels. Adheres to and reinforces all standards, policies, and procedures. Ensuring Exceptional Customer Service Sets a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. Responds to and handles guest problems and complaints. Communicates all details of catering and conference events to operating departments and customers. Manages the quality process in areas of customer service and employee satisfaction. Empowers employees to provide excellent customer service. Ensures employees understand expectations and parameters. Strives to improve service performance. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Supporting and Coordinating with the Sales and Marketing Function Qualifies business and tracks leads. Solicits and books meetings, conferences and catered corporate and social events. Finalizes…see more details
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