Job Position: 43144 IT Systems Engineer – Network United Arab Emirates 10th Aug 2017
Job Description: United Arab Emirates – ,level 3 and network escalation support tasks of SME IT Service Delivery to its customers. The support will be undertaken using a combination of remote access tools and direct access. The Engineer’srole will perform a variety of projects and tasks depending on experience and capability to ensure IT strategy, service delivery, incident response and request fulfilment. This will be primarily related to IT Network related systems. The IT Network Support Engineer ideally will be fully mobile within the assigned division. The IT Network Support Engineerrole will operate across SME contracts within ME and as such will require regular travel and good use of communications technologies to maintain contact with management, team members and customers. Structure and reporting relationship Reporting to the head of information technology. Based on the specific requirement of the role Key accountabilities Lead and monitor all SME project related to network Infrastructure and will be the… issues as and when required. Proactive team member in assisting IT team in delivering IT projects, where network scope of the project is owned by the system engineer Provide necessary network support to Windows infrastructure team & support team to achieve deliverables. Propose, design and implement network & security for existing & new projects. Monitoring all ISP WAN lines like ADSL and MPLS link bandwidth across all SME contracts. Design and implementation of new solutions and improving resilience of the current environment. Undertaking data network fault investigations in local and wide area environments. Securing network system by establishing and enforcing Serco policies and Governance model. Highlight any security risks on the network to the management and update process and policies as per the internal security governance procedures The support and administration of firewall environments in line with IT security policy. Minimise system downtime and maintain updated backup…see more details
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