Job Position: Team Leader, Client Services Group ( UAE Nationals are encouraged to apply )
Job Description: Standard Chartered Bank – Dubai – Only UAE Nationals to apply to this role: Intermediate level product/processes knowledge on Cash management, Trade Operations (Mainly LCs/ Guarantees and Open Account Finance) Effective interpersonal and communication skills Organized and detail orientated Computer literate with the ability to learn customer service software applications Good analytical and problem solving skills Ability to work under pressure Job Description: All incoming customer calls are responded promptly and the call abandon rate is not below 95% at any point of time. To assist the team responsible for implementing change to achieve market leadership in customer service. To manage the day-to-day delivery of Client Services, to deliver simply first class service and efficiency whilst minimizing risk Accountable for the service and for building relationships with all the clients Responsible for driving initiatives to improve the performance of CSG Responsible for ensuring high quality Client Services, serving clients and SCB staff for advice, enquiries, complaints, etc. To work with the team and Line Manager team to meet and exceed service standards. Assist in managing an effective service recovery process Guide, coach and motivate team members, facilitate up-skilling through on-the-job training, cross training and setting/stretching targets and objectives Minimize contact rate/repeat call incidence/complaints of any kind and value adds contact by customers. Migrate customer e Channel platforms Ensure appropriate internal controls and procedures are in place and clearly documented. Monitor the operation of such procedures and controls, and regularly review them to ensure they reflect changes in process, products, policies and regulations. Ensure adherence to policies including escalation and compliance requirements. Assist in the building/maintaining of a winning team through a supportive organization climate as well as service audits and rewards & recognition. Primary poi…see more details
Note: This advertisement for Team Leader, Client Services Group ( UAE Nationals are encouraged to apply ) maybe valid for one month from the date it was posted, so don’t miss the chance and apply now!Get a job, Upload your CV to HiringUAE
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