Job Position: 41169 IT Support Engineer United Arab Emirates 31st Jul 2017
Job Description: United Arab Emirates – region. We have expanded significantly since that time across the UAE, Saudi Arabia and Qatar. We have been supporting the RTA to operate the Dubai Metro since 2009, are preparing to launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2016. We deliver Facility Management services to both Cleveland Clinic and Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi Arabia and a range of educational and commercial properties in the UAE. We also deliver postgraduate education to Officers in the Qatar Armed Forces through the Joaan Bin Jassim Joint Command and Staff College in Doha. Focussing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region. Key purpose The IT Support Engineer role will undertake a range of 1st and 2nd line support tasks in support of SME IT Service Delivery to its customers. The support will be undertaken using… a combination of remote access tools and direct access. The IT Support Engineer role will perform a variety of tasks depending on experience and capability to ensure service delivery, incident response and request fulfilment. This will be primarily related to IT related systems. The IT Support Engineer ideally will be fully mobile within the assigned region. The IT Support Engineer role will operate within a defined geographic area and as such will require regular travel and good use of communications technologies to maintain contact with team members and customers. Structure and reporting relationship Reporting to the IT Service Delivery Manager or the IT Manager. Based on the specific requirement of the role Key accountabilities To respond to requests for work from the Serco Middle East Service Desk, Infrastructure Team and Management Team, to attend both supported sites and systems to investigate and resolve incidents reported by users Determine the actions required to resolve…see more details
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