Job Position: Front Office / Reservations Agent
Job Description: Dubai – Greet and welcome all guests approaching the Front Desk Being able to perform all Front Office duties like check-in and check-out of guests, answering the phone according to etiquette, help guests with their inquiries, taking reservations and performing administrational tasks. Be familiar with all the Front Office software required for the Front Office Attendant. Ensure that all hotel standards are met when serving the guests and handling information. Answer guest inquiries… about hotel services, facilities and hours of operation in a timely manner. Review Front Office log and Trace File daily. Answer inquiries from guests regarding restaurants, transportation, entertainment, etc. Be familiar with all in-house groups. Be aware of closed out and restricted dates. Be familiar with hospitality terminology. Have knowledge of emergency procedures and assist as needed. Use proper etiquette at all times when communicating with guests and associates…
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