Job Position: Call Center Agent – Alghanim Industries
Job Description: Alghanim Industries – Kuwait City – Position Overview Call Center Agent is responsible for responding to customer calls and providing a positive, efficient customer experience and ensuring high customer satisfaction Essential Job Roles: Comply with staffing schedules and break allowances Provide customers with accurate information at all times Address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/ hold time Create complaint tickets correctly, in adherence with policies and procedures Update the database with the most recent customer information Handle stressed, angry and confused customers in the most positive way possible Escalate cases that require intervention by Shift in Charge or Call Center Manager. Job Details Date Posted: 2017-05-28 Job Location: Al Kuwait, Kuwait Job Role: Customer Service and Call Center Preferred Candidate Career Level: Entry Level…
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