Job Position: Business Development Supervisor – Zain Group
Job Description: Riyadh, Ar Riyad – WHAT: The jobs in this level are responsible for analyzing digital channels/ Zain systems performance and accuracy, developing improvement initiatives and following-up implementation to continuously improve internal and external customers service efficiency. They also provide support and guidance as needed, and resolve escalated issues. HOW: Compliance: Implement and suggest improvements to Commercial Technical Support policies and procedures. Internal Customer Support: Handle the development and continuous update of digital portals and systems to serve internal customers in an effective and efficient manner. Assist in the development of systems processes and monitor execution activities. Review data entries, assure portfolios creation and update and ensure information accuracy. Monitor and analyze systems statistics, identify issues and areas of improvement, and develop reports for decision making and resolution purposes. Handle and ensure resolution of all escalated remedi…
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