Job Position: SYSTEM ENGINEER – Star Services
Job Description: Abu Dhabi – Providing system support, Infrastructure support and business support which includes support even during off hours in case of emergencies. Administering all the server and storage infrastructure. Ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting and actively resolving end user service requests. Problem resolute may involve the use of diagnostic tools. Service requests taking, using manage engine. Escalation process where level 3 may need to transfer the service request to IT infrastructure head if problem could not be determined in timely manner. Ensure that all user problems, assistance request and IT service requests are fulfilled as soon as possible either by immediate action or by assigning and tracking the task to completion as appropriate. Report all critical incidents, recurring incidents and unknowns errors. Work with desktop support team network infrastructure team, software support team, …
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