Job Position: VAC6656-Manager- Digital Care
Job Description: Ooredoo – Muscat – Ooredoo Oman Family Member: As the Manager- Digital Care you will be responsible of taking charge of the app and digital care ecosystem and execute the development of new apps and care products and services that anticipate changes in customer behaviour and provide lasting value to our customers, driving the API and enablers development which ensures the apps work, driving online adoption through online forums, communities , online chat, online customer service, enhancing the customer experience on regular basis, feature by feature by aligning with product, proposition managers and customers, managing knowledge base management and coordinate with the stake holders on the updating, enhancing and adding new content, providing analyses and reports on the app and each enabler utilisation, managing app bugs fixing and releases in the stores, conducting road shows of the app internally and externally, managing app and enablers adoptions and utilisation and manage B2B enablers through the di…
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