Job Position: AF26115 – Service Delivery Analyst | Enterprise IT | Dubai at Al-Futtaim
Job Description: Dubai – In order to be a successful Service Delivery Analyst you should have a college or University degree in Computer Science or a related discipline, as well as 3-5 years of experience in IT Service Management involving ITIL and ISO 20000. Experience of ITSM tool implementation (Preferably BMC Remedy force), technology domain expertise in at least one ITIL process such as Incident, request or change management, analysis and troubleshooting skills used to support end users, experience working…
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