Job Position: Reservations Agent( Russian Speaker)
Job Description: Ras al-Khaimah – To be well informed about special functions and events held in the hotel on a daily basis. To be fully aware of the national history of Ras Al Khaimah, places of interest, shopping areas, etc. To maintain professional confidentiality and never disclose any secrets pertaining to the Company. To ensure that the product standards are followed as trained. To input and answer all written correspondence (fax & email) and telephone inquiries within 24 hours of being received. To ensure that all reports are completed on a daily basis and filed for reference. To be aware of the Hotel occupancy and average room rate today, month to-date and performance against budget requirements. To conduct a daily audit of tomorrows arrival file to ensure accuracy. To ensure complimentary vouchers are received from internal departments (wherever applicable) and are filed immediately. To maintain high level of guest telephone contact skills while promoting the Hotel, our Restaurants, and the Spa through good se…
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