Job Position: Guest Service Agent(Russian Speaker or Arabic Speaker)
Job Description: Ras al-Khaimah – 1. Reports directly to the Guest Relations Supervisor. 2. Provides functional assistance and direction to Front Office Team. 3. Coordinates activities and educational process in Front Office Teams. 4. Sharing the important information with all key departments regarding the VIP Guests. 5. Train and educate all key departments to collect guest’s preferences and all relevant information in order to create hotel guest’s history database. DUTIES & RESPONSIBILITIES: Overview of duties • Performs Front Office, Reception and Information operations, applying the organizational structure defined by the Front Office Manager. • Promotes the Marjan’s brand philosophy through his or her exemplary attitude, behavior, uniform, and excellent communication skills. • Forms the link and interfaces between the hotel’s different departments and various points of reception. Is mobile. • Takes care of guests from their arrival through to their departure. Contributes to guest satisfaction at all times by provi…
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