Operation Manager

Job Position: Operation Manager
Job Description: Armada Retail Concept – Kuwait City – Drive the efficient and profitable operation excellence, ensure service quality is consistently provided to all customers, stores teams are positively led and empowered, quality store operations are maintained, sales targets are achieved or exceeded, and Company policies, procedures and standards are followed. 1. Financial Controls and Profitability Management – Recommend budgets for areas and shops and discuss them with division head and brand managers. – Review shops KPI’s and performance (sales vs. targets, stock reports… etc) and communicate to area managers and shop managers. – Benchmark shops against each other, set/reset/clarify objectives and identify Best Practices monthly. – Review incentive schemes for shop team in liaison with Finance and HR and make recommendations wherever required. 2. Operations – Oversee in-store operational activities to enhance operation excellence through scheduled and unscheduled visits to shops whether retail or wholesales and aftersales w…
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