Job Position: Head of Operations
Job Description: McGregor Boyall – Dubai – Job responsibilities: · Implement centralisation of Bank’s operational activities to achieve operational efficiencies and cost savings · Guide and ensure preparation and implementation of policies and procedures related to bank’s operations. · Review requirements of Business Units including branches in terms of their operational support requirement and ensure timely implementation. · Manage Operations projects including automation, ensure timely completion, achievement of objectives and cost efficiencies. Coordinate with IT in implementing new systems and new processes. · Implement and monitor standardised turnaround times for all operations processes and agree to service level agreements with business units to measure efficiency of units. · Efficiently manage all operations of all alternate channels (ATM, CCDM, IVR, SMS, Online Banking and Call Centre) to enhance customer service delivery. · Guide, direct, train and motivate subordinates to perform consistently high stan…
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