Job Position: Royal Service Agent
Job Description: Fujairah – Royal Service Agent Your knowledge of the hotel and the technical skill you display when responding to Guest telephone calls will prove you truly are a Fairmont professional. As a Royal Service Agent, effective and engaging communication is the key when speaking to fellow Colleagues and Guests. Hotel Overview: Located on the east coast of the United Arab Emirates with sweeping views of the Gulf known for its natural beauty set against the backdrop of the historic Hajar Mountains. The hotel consists of 180 rooms and residences, along with a marina and beach club. Summary of Responsibilities: Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following: Consistently offer professional, friendly and engaging service Process all external and internal calls either by redirecting calls or assisting the caller Take ownership of the caller’s request and ensure follow up according to the hotel’s standards Have a su…
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